Privacy Policy

1. Information We Collect

Personal Information. When you create an account or use our Service, we may collect:

• Email address and/or phone number for account registration
• Profile information you choose to provide (e.g., username)
• Payment information (processed securely through third-party payment providers; we do not store full payment card details)

User Content. We collect and store the content you create, upload, or generate through the Service, including:

• Text prompts, scripts, and dialogue
• Uploaded images (character references, scene references)
• AI-generated images, videos, and audio
• Project settings and configurations

Usage Information. We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Performance data and error logs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI-powered video creation services
• Process and manage your account, subscriptions, and credits
• Process and deliver your AI-generated content
• Send important service updates, security alerts, and account notifications
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve our platform and develop new features
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service Providers. Trusted third parties who help us operate the Service, including cloud hosting providers, AI model service providers, content delivery networks, and payment processors. These providers access your information only as necessary to perform their functions and are contractually bound to protect it.
• AI Processing. Your User Content (including uploaded images and text prompts) may be transmitted to third-party AI service providers for the purpose of generating content you request. We cannot control or guarantee how these third-party AI providers handle your data once transmitted.
• Legal Requirements. When required by applicable law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business Transfers. In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent. When you explicitly agree to share your information for a specific purpose.

4. Data Storage and Security

Your data is stored on servers located in Singapore and operated by our cloud infrastructure provider. We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms
• Regular security assessments

However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data and you use the Service at your own risk.

5. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including Singapore and other jurisdictions where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using our Service, you consent to such transfers.

6. Data Retention

We retain your personal information only as long as necessary to provide the Service and fulfill the purposes described in this Policy. Specifically:

• Account information is retained while your account is active
• After you delete your account, we will permanently delete your personal information and User Content within 30 days
• We may retain certain information as required by law or for legitimate business purposes (such as fraud prevention, record-keeping, or resolving disputes)
• Anonymized or aggregated data that cannot identify you may be retained indefinitely

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a structured, commonly used format
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us at cs.box58@gmail.com. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, maintain your session, and analyze how our Service is used. You can control cookie settings through your browser preferences. Essential cookies necessary for basic Service functionality cannot be disabled without affecting your ability to use the Service.

9. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by VidMind. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: cs.box58@gmail.com